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- 24x7 Event Server (10-installations License)
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PRICE: 2100.00
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<p><b>Advanced system and application event monitoring and automated response processing.</b></p><p>24x7 Event Server can monitor databases (states, data or performance), dial-up connections, disk free space, Dr. Watson errors, files (size, time, appearance, contents, etc...), folder changes, emails, electronic faxes, NT event logs, SMNP trap, process and services (start, stop, hung), registry changes, server availability; remote TCP services(FTP, Telnet, HTTP, etc...), system performance (CPU, disk I/O, etc...), web server performance, GUI windows, and a lot more... Multiple automated response actions can be setup for each monitored event.</p>
(Added: 2006 Hits: 3 Rating: 0.00 Votes: 0)
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- 24x7 Event Server (5-installations License)
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PRICE: 1100.00
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<p><b>Advanced system and application event monitoring and automated response processing.</b></p><p>24x7 Event Server can monitor databases (states, data or performance), dial-up connections, disk free space, Dr. Watson errors, files (size, time, appearance, contents, etc...), folder changes, emails, electronic faxes, NT event logs, SMNP trap, process and services (start, stop, hung), registry changes, server availability; remote TCP services(FTP, Telnet, HTTP, etc...), system performance (CPU, disk I/O, etc...), web server performance, GUI windows, and a lot more... Multiple automated response actions can be setup for each monitored event.</p>
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- 24x7 Event Server (single License)
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PRICE: 300.00
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<p><b>Advanced system and application event monitoring and automated response processing.</b></p><p>24x7 Event Server can monitor database (states, data or performance), dial-up connections, disk free space, Dr. Watson errors, files (size, time, appearance, contents, etc...), folder changes, emails, electronic faxes, NT event logs, SMNP trap, process and services (start, stop, hung), registry changes, server availability; remote TCP services(FTP, Telnet, HTTP, etc...), system performance (CPU, disk I/O, etc...), web server performance, GUI windows, and a lot more... Multiple automated response actions can be setup for each monitored event.</p>
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- 24x7 Event Server (site License)
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PRICE: 4200.00
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<p><b>Advanced system and application event monitoring and automated response processing.</b></p><p>24x7 Event Server can monitor databases (states, data or performance), dial-up connections, disk free space, Dr. Watson errors, files (size, time, appearance, contents, etc...), folder changes, emails, electronic faxes, NT event logs, SMNP trap, process and services (start, stop, hung), registry changes, server availability; remote TCP services(FTP, Telnet, HTTP, etc...), system performance (CPU, disk I/O, etc...), web server performance, GUI windows, and a lot more... Multiple automated response actions can be setup for each monitored event.</p>
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- 24x7 Scheduler Java Edition (single License)
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PRICE: 420.00
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<FONT FACE="Arial, Helvetica" SIZE="-1"> Powerful network, server, and workstation automation tools.<br><br> 24x7 Scheduler Java Edition is an enterprise-class cross-platform batch job and database automation utility. 24x7 Scheduler Java Edition can be installed and run on Windows, Linux and Unix systems. It supports both local and distributed remote jobs, job dependencies, job event notifications and alerts using email/SNMP/processes/file events, job profiling, job event logging and auditing, real-time job monitoring and reporting from one centralized console.<br><br> <b>Single Installation License allows installation of 24x7 Scheduler Java Edition on 1 computer</b> </FONT>
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Association Management System
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PRICE: 495.00
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The Association Management System is an easy to use, fully functional system which automatically manages the members of any membership organization.
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Automated Maintenance Management System
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PRICE: 495.00
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The Administrative Telephone System, Information Management System (ATSIM) is used exiensively to assist in effectively managing any work order related site, especially if it is communications related.
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Call Center Performance Issues
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PRICE: 795.00
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<h3>Call Center Performance Issues Overview</h3>To be effective you need to know and understand the performance issues contact center management faces including human resource, technical, organizational, and program quality control. <h3>Learning Objectives</h3> <b>Upon completion of this eLearning module you will be able to:</b> <ol> <li>Develop a list of operational issues and program issues to be addressed. <li>Define policies and procedures for each of the identified operational and program issues. <li>Conduct a regular analysis of the contact center programs. </ol> <h3>Course Outline</h3> <ol> <li><b>Technical Issues </b> <ul> <li>Hardware <li>Software </ul> <li><b>Human Resource Issues</b> <ul> <li>Role of a Human Resources Department <li>Attendance <li>Performance Reviews <li>Performance Improvement Plan <li>Dress Code </ul> <li><b>Operational Issues</b> <ul> <li>Informational Material for Agents <li>Contact Scripting <li>Agent Statistics <li>Supervisor Handbooks <li>Policies and Procedures <li>Forecasting Staffing needs <li>Facility Design <li>Customer Service </ul> <li><b>Program Quality Control Issues</b> <ul> <li>Program Process <li>Program Tracking, Monitoring and Reporting <li>Agent Training, Monitoring and Coaching <li>Customer Issues </ul> <li><b>Activities and Test</b> </ol>
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Comm Log
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PRICE: 179.00
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EXCELLENT MANAGEMENT COMMUNICATION is absolutely essential to the success of your business . . .
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Complete Legalpro
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PRICE: 49.95
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Organize, prepare and manage all your home and business legal affairis with this comprehensive two-CD set.<br/>Two-CD set includes WillPower and Home & Business Attorney which offer<br/>1. Wills and Pour-Over Wills<br/>2. Living Wills / Trusts<br/>3. Health Care<br/>4. Consumer and Family Protection<br/>5. Real Estate<br/>6. Divorce and Separation and much more<br/><br/>System Requirements<br/>Windows<br/> Pentium-compatible PC<br/> Windows 98/Me/NT 4.0/2000/XP<br/> 32 MB RAM for Windows 98/Me/NT 4.0<br/> 128 MB RAM for Windows 2000/XP<br/> 40 MB hard-disk space<br/> 800x600, 256-color monitor<br/> Printer<br/> CD-ROM<br/> Mouse<br/> Internet connection required for viewing help links
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Core Competency Skill Areas
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PRICE: 795.00
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<h3>Core Competency Skill Areas Overview</h3>This course covers five core competency areas in which agents are monitored. You will learn about the communication skills that affect agents' call fluency and delivery, and the steps agents use to build quality business relationships. You will also learn the components of proper telephone dialog guide adherence. <h3>Learning Objectives</h3> <b>Upon completion of this eLearning module, you will be able to:</b> <ol> <li>Define the four core competency skill areas in which agents are supervised. <li>Discuss how the core competencies assist agents in communicating telephone dialog guides effectively and productively. <li>Explain the four call handling core competency skill areas. <li>Describe the differences between personal and business conversation. <li>Discuss how agents use the four steps of conversation to move Decision Makers through a business conversation. <li>Coach agents to develop a conversational speaking style. <li>Explain the components of verbal communication that affect agents' fluency and delivery of telephone dialog guides. <li>Explain how mirroring communication mannerisms can build quality business relationships. <li>Explain the importance of agent telephone dialog guide adherence. </ol> <h3>Course Outline</h3> <ol> <li><b>Effective Call Fluency and Delivery</b> <ul> <li>Professional Language Patterns <li>Vocal Qualities <li>Listening Proficiency </ul> <li><b>Call Handling: Conversational Steps</b> <ul> <li>Components of Conversation <li>Personal Conversation <li>Business Conversation </ul> <li><b>Call Handling: Telephone Dialog Guide Adherence</b> <ul> <li>Adherence Checklists <li>Conversational Control </ul> <li><b>Building Business Relationships</b> <ul> <li>Communication Patterns <li>Business Atmosphere </ul> <li><b>Call Managemen</b> <li><b>Activities and Test</b> </ol>
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Db Audit (report Viewer License)
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PRICE: 150.00
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Professional database auditing solution for Oracle, Sybase, DB2 and MS SQL Server. DB Audit allows database and system administrators, security administrators, auditors and operators to track and analyze any database activity including database access and usage, data creation, change or deletion.
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Dpl 5.0
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PRICE: 1500.00
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The state-of-the-art decision-making tool for the business professional
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Effective Monitoring And Performance Reviews
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PRICE: 795.00
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<h3>Effective Monitoring and Performance Reviews Overview</h3>Effective monitoring issues, practices and performance reviews are covered in this module. You will learn how to monitor specific core competency skills and agent behavior, and how to develop customized monitoring instruments. In addition, you will learn about various performance review issues and how to effectively conduct performance reviews. <h3>Learning Objectives</h3> <b>Upon completion of this eLearning module, you will be able to:</b> <h3><u>Section 1 - Monitoring Objectives</u></h3> <ol> <li>Determine whether your Contact Center requires a supervisor to do the actual monitoring or team of monitors will do the monitoring. <li>Define and establish performance standards for your contact center's call applications. <li>Identify three monitoring formats. <li>Describe four methods of agent monitoring and how each method is used. <li>Integrate the core criteria skill areas and productivity areas into a monitoring instrument. <li>Create a list of specific monitoring areas for your specific call application(s). <li>Distinguish performance measurements and performance standards as they are used in monitoring instruments. <li>Use monitoring to identify an agent's skills and opportunities for skill growth. <li>Practice using monitoring instruments relevant to your center. <li>Customize a monitoring instrument by changing the Performance Standard Line Items to those that fit your call application. <li>Explain how monitoring, coaching and performance reviews are linked. <li>Use a monitoring instrument to quantify an agent's performance. <li>Identify the primary challenges of call monitoring and establish monitoring procedures to overcome these challenges within your center. </ol> <h3><u>Section 2 - Performance Review Objectives</u></h3>
(Added: 2006 Hits: 2 Rating: 0.00 Votes: 0)
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- Inksaver 2.0
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PRICE: 34.99
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InkSaver 2.0 Saving You Money Every Time You Print
(Added: 2006 Hits: 3 Rating: 0.00 Votes: 0)
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